PRIVACY POLICY
Last Updated: August 25, 2026
Loom & Foundry (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes the information we collect, how we use it, and the circumstances in which we may share it.
By using our website, providing information to us, making a purchase, or communicating with us, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
Name;
Mailing and billing address;
Email address;
Telephone or mobile phone number;
Payment and transaction information;
Information submitted through forms on our website;
Communications you send to us by email, telephone, text message, or through our website;
Purchase history and product preferences; and
Any other information you choose to provide to us.
When you use our website, we may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring website, and information collected through cookies and similar technologies.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Process and fulfill purchases and other transactions;
Provide customer service;
Respond to questions, requests, and inquiries;
Communicate with you regarding purchases, orders, products, services, appointments, or other matters relating to our business;
Send marketing or promotional communications when permitted by law and consistent with your communication preferences;
Send SMS or text messages when you have provided the appropriate consent;
Operate, maintain, and improve our website, products, services, and customer experience;
Maintain business and transaction records;
Prevent fraud, misuse, and security incidents;
Comply with applicable laws and legal obligations; and
Protect the rights, property, and safety of our Company, our customers, and others.
3. SMS AND TEXT MESSAGE PRIVACY
If you provide your mobile telephone number and consent to receive SMS or text messages from us, we may use your mobile number to send the types of messages described in the consent you provided.
SMS consent is not shared with third parties or affiliates.
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes.
Your mobile telephone number and SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.
We may use service providers solely as necessary to facilitate the technical delivery of SMS communications on our behalf. Such service providers may process information only as necessary to provide those services and are not authorized to use your SMS consent for their own marketing or promotional purposes.
Your decision to consent to SMS communications is voluntary and is not a condition of purchasing goods or services from us.
You may opt out of receiving SMS messages at any time by replying STOP to a message. You may reply HELP for assistance.
Message frequency may vary. Message and data rates may apply.
4. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information.
We may disclose personal information when reasonably necessary to operate our business, including to service providers that perform functions on our behalf, such as:
Payment processing;
Website hosting and operation;
Order fulfillment and shipping;
Customer relationship management;
Information technology and security;
Analytics; and
Professional services.
These service providers are permitted to use personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.
We may also disclose personal information if required by law, subpoena, court order, governmental request, or other legal process; to protect our legal rights or the safety of others; or in connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or a portion of our business or assets.
For clarity, SMS consent and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.
5. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, and improve our services.
Third-party services used in connection with our website may also use cookies or similar technologies subject to their own privacy practices.
6. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
8. YOUR CHOICES
You may request that we update or correct certain personal information by contacting us using the information below.
You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.
You may opt out of SMS communications at any time by replying STOP to an SMS message from us.
9. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. CHILDREN'S PRIVACY
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
12. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Loom & Foundry
1195 Fairfax St.
Birmingham, MI 48009
(406) 577-9917